Refund and Cancellation Policy

Last updated: 15 October 2026

Both extensions have a free trial (MultiPod with every feature unlocked for 5 days, Vault as a free trial version), so you can check they work on your setup before you pay.

Refunds

If a purchased extension doesn’t work on a supported setup (see the requirements on the product page) and we can’t fix it, email [email protected] within 7 days of purchase with your payment ID and a short description of the problem. We will refund you in full.

We don’t offer refunds for change of mind after a MultiPod key has been activated or the full Vault has been downloaded, or for setups that don’t meet the listed requirements.

How refunds are paid

Refunds go back to the original payment method. Razorpay refunds usually reach your account in 5–7 working days. PayPal refunds go back to your PayPal account or card, usually within a few days. Gumroad purchases are refunded through Gumroad.

What happens to the license

When a MultiPod payment is refunded, its subscription ends, its license key is disabled and the extension locks on every computer it was activated on. When a Vault purchase is refunded, you agree to stop using and delete the full version.

Cancellations

MultiPod is a monthly or yearly subscription. You can cancel anytime from the link in your welcome email or on the Lost your key? page. Cancelling stops all future payments, and MultiPod keeps working until the end of the period you’ve already paid for. We don’t refund the unused part of a period, except as described under Refunds above.

Vault is a one-time payment, so there’s nothing to cancel. An order that fails or is abandoned before payment is not charged.